Go From Crisis to Confidence
Crisis Coach delivers real-world, interactive scenario training for hospitality teams. Build confidence that empowers your staff to act like leaders, communicate effectively, increase customer satisfaction, and stop reputational nightmares before they begin.
Most Training is Reactive, After the Damage is Done
Restaurants don't have a skills gap. They have a confidence and communication gap. Your team's ability to de-escalate conflict, respond to high-stress scenarios, and protect the your brand isn't just important in the moment, it protects long-term reputation.
High Turnover & Generic Training
The industry's high turnover rate means constantly training new staff with generic training videos that just don't cut it.
Managers Can't Be Everywhere
Managers can't be everywhere at once, leaving team members to handle difficult situations without proper guidance or preparation.
Viral Moments from One Bad Shift
A viral moment can happen from one bad shift. One negative customer interaction can go viral in minutes, causing lasting damage to your brand.
Employees Freeze in Conflict
Most employees freeze in conflict because they've never practiced it. Without realistic practice, team members default to fight, flight, or freeze responses.
Introducing Crisis Coach
Our platform transforms how restaurant teams prepare for challenging customer interactions through AI-powered scenario training that's fast, effective, and scalable.
Train like it's real - before it is
Crisis Coach uses interactive, avatar-based scenario training to prepare teams for the hardest moments on the floor.
AI-Powered Scenarios
Our AI creates dynamic, realistic interactions that adapt to your team's responses in real-time.
- Natural language processing understands intent
- Various types of AI models to customize scenario type
- Mimics real customer behavior patterns
Comprehensive Analytics
Track progress across your entire organization with detailed performance metrics.
- Individual and team performance tracking
- Identify skill gaps across locations
- Customizable reporting dashboard
Communication Training
Build emotional intelligence skills that create exceptional customer experiences.
- Practice through communication categories
- De-escalation techniques for tense situations
- Enhances your effective communication skills.
Actionable Improvements
Recognize achievement and motivate staff with official certifications.
- Real-time results with best practices & recommendations
- Unlimited amount of practice and ability to restart simulations
- Progressive skill development tracking
Customizable Content
Tailor training to match your brand voice, policies, and specific scenarios.
- Brand-specific language and protocols
- Create scenarios based on real incidents
- Adjust difficulty levels for different roles
Rapid Implementation
Get your team training quickly with our streamlined onboarding process.
- Quick manager onboarding period
- Intuitive interface requires minimal training
- Bulk user import and management
How Crisis Coach Works
Our simple yet powerful process transforms your team's conflict resolution and communication skills in just a few steps.
Set up Restaurant Organization
Create your restaurant’s account to keep all your teams, locations, and training progress in one place.
Managers add team members
Invite your staff with a quick click so everyone can train, track progress, and grow together.
Scenario Practice
Staff engage with interactive, real-world simulations that mimic real-world situations.
Performance Analysis
Get detailed feedback to help identify strengths and areas for improvement.
Managerial Review
Managers get clear insights and reports to recognize top performers and support those who need help.
Skill Mastery
Your team builds real confidence and consistency turning daily challenges into opportunities.
Why Choose Crisis Coach
See how our solution compares to traditional training methods.
30+
Years in crisis leadership
Built by Crisis Leadership & Hospitality Experts
With over 30+ years of combined crisis leadership expertise, we've created the most powerful communication tool, yet.
1000+
Trained employees
Simple, Transparent Pricing
Choose the plan that's right for your restaurant operation.
- Custom Scenarios
- All pre-built scenarios
- Team Review Model
- Unlimited team analytics
- Up to 25 users
- Organizational analytics
- Unlimited scenario minutes
- Dedicated account manager
One PR nightmare or bad review
can cost you thousands
Equip your team now. Not after a customer walks out. Most scenarios take less than 10 minutes to complete and are proven to build confidence in your workforce and increase customer retention.
Remember, reputation leads to trust and trust leads to valuation. Don't leave your future in the hands of untrained staff who don't have the tools to navigate difficult situations.
Frequently Asked Questions
Everything you need to know about Crisis Coach for your restaurant.
Onboarding happens on your schedule. You can get started within minutes using our pre-designed library of scenarios, or we can develop custom scenarios after meeting with your team to define the best path forward. Our team works quickly because we understand how important this training is to your organization.
Yes, our team is happy to customize scenarios for your brand. Our dedicated client engagement team will collaborate with your leadership and Crisis Coach’s top-tier engineers to develop tailored scenarios that meet your specific needs. These may include various types of AI models, depending on your goals.
We collaborate with your organization to ensure every scenario aligns with your brand and addresses key pain points. From there, our team—bringing decades of experience in technology, crisis leadership, hospitality, and engineering—takes it to the next level.
Employees are easily added by their managers, who can then track their progress and performance.
Yes! You can track performance and progress not only at the individual level, but also by restaurant, location, and specific role.